【商業智慧】學識3大聆聽方法助你成為職場巨人 Learn 3 Listening Techniques to Help You Become a Workplace Titan

在現今的商業環境中，工作能力、組織管理和努力被認為是成功的關鍵。美國員工績效培訓公司Exos的資深績效心理學主管Sarah Sarkis博士指出，成功人士在職場上取得競爭優勢的一個關鍵因素是成為良好的傾聽者。

Sarkis博士認為，成功人士的一個關鍵特徵在於他們出色的溝通能力，而積極地聆聽則他人是一個常被忽視的重要環節。然而，許多人會陷入一種陷阱：聆聽但未能理解他人的觀點。

為了在職場上變成為更好的聆聽者，Sarkis博士建議以下三個策略：

1. 了解你的優點和弱點：你需要清楚自己的聆聽能力。你可以詢問你的同事、導師或朋友你在對話中的表現，這些反饋可以幫助你評估自己距離這個目標有多遠。

2. 反思式聆聽：在與同事或客戶的對話中，嘗試反思式聆聽。即對你所聽到的內容進行總結，並詢問對方這是否符合他們的意思。如果有誤，就要請對方澄清或進一步說明。

3. 保持好奇心：如果你在談話中出現分心或無法理解對方的情況，嘗試提出開放式的問題。這有助於你與對方建立良好的關係和信任，並顯示你願意接受反饋，並從他們那裡學習。

儘管成為一個更好的聆聽者需要耐心和練習，但一旦你掌握了這項技能，你將能夠更好地讓你的團隊成員感到被理解和支持，從而更好地達成共同目標。

In today's business environment, productivity, organizational management, and effort are considered key to success. Dr. Sarah Sarkis, Senior Performance Psychology Director at Exos, points out that one crucial factor for achieving a competitive advantage in the workplace is becoming a good listener.

Dr. Sarkis believes that a key characteristic of successful individuals lies in their excellent communication skills, and actively listening to others is an often overlooked but vital aspect. However, many people fall into the trap of listening without understanding others' perspectives.

To become a better listener in the workplace, Dr. Sarkis recommends the following three strategies:

1. Understand your strengths and weaknesses: You need to be aware of your listening abilities. Seek feedback from colleagues, mentors, or friends about your performance in conversations. This feedback can help you assess how far you are from your goal.

2. Reflective listening: During conversations with colleagues or clients, try reflective listening. Summarize what you've heard and ask the other person if it aligns with their intended message. If there are inaccuracies, ask for clarification or further elaboration.

3. Stay curious: If you find yourself distracted or unable to grasp the other person's point, try asking open-ended questions. This helps you build a good relationship and trust with the other person, demonstrating your willingness to accept feedback and learn from them.

Though becoming a better listener requires patience and practice, once you master this skill, you will be better able to make your team members feel understood and supported, thereby achieving common goals more effectively.