【商業智慧】提高會議效能：認識三大類會議協作模式 Enhancing meeting effectiveness: three types of collective Interactions
目前，Netflix、Microsoft 和 Shopify 等企業已經實施了這些策略，結果顯示能明顯改善員工生產力和滿意度。透過專注於高質量的互動及賦能員工，企業便能夠推動業務表現，培育創新文化。
In today's business landscape, real-time virtual interaction technology is abundant, making communication easy but true collaboration challenging. The quality of engagement suffers, leading to wasted resources and time that could be better allocated to essential, creative activities.
A McKinsey survey disclosed that 80% of executives are considering or implementing changes to meeting structures and cadence in response to the COVID-19 pandemic. Many feel inundated by pointless interactions that sap their energy and result in information overload.
To enhance collaborative interactions, we need to categorise them into three types and make the necessary adjustments:
- Decision making: Key stakeholders collaborate to resolve complex issues and make difficult decisions. The purpose is to address uncertain or hard choices and make routine decisions. Establish clear decision rights and accountability metrics. In many instances, it is advantageous to include multiple individuals in the decision-making process; yet, not all participants need to serve as decision-makers. Often, it is more effective to appoint just one person as the principal decision-maker.
- Creative solutions and coordination: Drive Innovations and finalise new products. The purpose is to identify creative solutions, coordinate actions, and gather input or crowdsourced ideas. Cultivate open innovation by empowering employees and concentrating on high-quality coaching interactions. Empowerment entails providing both the tools and the appropriate level of guidance and involvement.
- Information sharing: Enhance awareness, encourage inquiries, and address them. The purpose is to disseminate information and respond to questions. Introduce shorter meetings (15-30 minutes), utilise alternative mechanisms that don't require superfluous gatherings for one-way information sharing, and make meeting time a scarce resource. Leaders should selectively participate in meetings, attending only those where they have a role in influencing the outcome.
Companies like Netflix, Microsoft, and Shopify have implemented these strategies, yielding significant improvements in productivity and employee satisfaction. By emphasising high-quality interactions and empowering employees, organisations can drive superior business performance and nurture a culture of innovation.