【商業智慧】馬斯克強調「服務你的團隊」，服務型領導的10個特質 Musk Emphasises 'Serving Your Team': 10 Traits of Servant Leadership
In modern business, the importance of leadership style is increasingly evident, as it directly impacts team morale, corporate culture, and even the overall effectiveness of the organization. In this era of pursuing innovation and efficiency, how leaders inspire their employees and build trust has become a key factor in measuring their success. How leaders shape their leadership style affects the success or failure of both their team and the company.
In 2017, Tesla faced challenges regarding worker safety issues at its Fremont, California factory. As the CEO of Tesla, Musk promised in an all-staff email to join injured factory workers in the same work, aiming to address workers' concerns.
Musk stressed the need to 'serve your team.' Even as a company leader, he doesn't have his own office and often moves his workplace to the factory, sleeping on the factory floor in times of crisis. This not only demonstrates Musk's emphasis on employee welfare but also showcases his leading-by-example leadership style.
This hands-on, caring leadership approach is crucial for building trust and cultivating a company culture of safety. A study published in the 'Journal of Applied Psychology' analyzed 304 bank employees and found that servant leadership promotes team confidence, affirms the strength and potential of the team, and provides developmental support. The 10 traits of servant leadership include:
- Good Listening: Listening to others' ideas before expressing your own.
- Empathy: Understanding and caring about employees' problems and needs.
- Focus on Employee Emotional Health: Ensuring employees can grow in a healthy and peaceful work environment.
- Strong Self-Awareness: Fully understanding the needs of oneself and the team.
- Persuasion, Not Coercion: Motivating the team through inspiration, not authority.
- Communicating Vision: Creating a clear direction and mission for the team.
- Foresight: Predicting the future through experience, learning, and analyzing trends.
- Stewardship: Being responsible for the team's actions, behaviors, and performance.
- Commitment to Employee Growth: Focusing on the needs and development of employees.
- Building Community: Working together with employees to build a community.
Servant leadership goes beyond mere benefits to employees; it also contributes to the overall growth and development of the company. This leadership style needs to be implemented sincerely, otherwise, it may reduce follower motivation and hinder business growth and development.