【商業智慧】馬斯克強調「服務你的團隊」，服務型領導的10個特質 Musk Emphasises 'Serving Your Team': 10 Traits of Servant Leadership

在現今商界，領導風格的重要性日益顯著，它直接影響團隊士氣、企業文化，乃至於整個組織的成效。在這個追求創新與效率的時代，領導者如何激勵員工、建立信任，成為了衡量其成功的關鍵因素。因而，領導者如何塑造自己的領導風格，會影響團隊和企業的成敗。

在2017年，特斯拉面對加州弗里蒙特工廠工人安全問題方面的考驗。馬斯克作為特斯拉的行政總裁，在一封全體電郵中，承諾與受傷的工廠工人一起投身於同樣的工作，旨在解決工人的擔憂。

馬斯克強調要「服務你的團隊」，即使作為公司領導，他也沒有自己的辦公室，經常將工作場所搬到工廠，並在出現危機時睡在工廠地板。這不僅顯示了馬斯克注重員工福祉，更展現了以身作則的領導風格。

這種親力親為、關懷型的領導方式，對建立信任和培養公司安全文化至關重要。《應用心理學雜誌》曾發表一份研究，分析了304名銀行員工，結果顯示，服務型領導能促進團隊信心，肯定團隊的力量和潛力，並提供發展支持。服務型領導的10個特質包括：

1. 善於傾聽：在發表意見前先傾聽他人的想法。
2. 有同情心：理解並關注員工的問題與需求。
3. 關注員工情感健康：確保員工能夠在一個健康和平的工作環境中成長。
4. 自我意識強：充分了解自己和團隊的需要。
5. 說服而非強迫：用激勵而非權威推動團隊。
6. 傳達願景：為團隊創造清晰的方向和使命。
7. 有遠見：通過經驗、學習和分析趨勢來預測未來。
8. 履行管家職責：對團隊的行動、行為和表現負責。
9. 致力於員工成長：關注員工的需求和發展。
10. 建立社群感：與員工共同努力，共建社區。

服務型領導遠超過對員工的好處，它還有助於企業的整體成長和發展。這種領導方式需要真誠地實施，否則可能會減少追隨者的動力，阻礙業務的成長和發展。

In modern business, the importance of leadership style is increasingly evident, as it directly impacts team morale, corporate culture, and even the overall effectiveness of the organization. In this era of pursuing innovation and efficiency, how leaders inspire their employees and build trust has become a key factor in measuring their success. How leaders shape their leadership style affects the success or failure of both their team and the company.

In 2017, Tesla faced challenges regarding worker safety issues at its Fremont, California factory. As the CEO of Tesla, Musk promised in an all-staff email to join injured factory workers in the same work, aiming to address workers' concerns.

Musk stressed the need to 'serve your team.' Even as a company leader, he doesn't have his own office and often moves his workplace to the factory, sleeping on the factory floor in times of crisis. This not only demonstrates Musk's emphasis on employee welfare but also showcases his leading-by-example leadership style.

This hands-on, caring leadership approach is crucial for building trust and cultivating a company culture of safety. A study published in the 'Journal of Applied Psychology' analyzed 304 bank employees and found that servant leadership promotes team confidence, affirms the strength and potential of the team, and provides developmental support. The 10 traits of servant leadership include:

1. Good Listening: Listening to others' ideas before expressing your own.
2. Empathy: Understanding and caring about employees' problems and needs.
3. Focus on Employee Emotional Health: Ensuring employees can grow in a healthy and peaceful work environment.
4. Strong Self-Awareness: Fully understanding the needs of oneself and the team.
5. Persuasion, Not Coercion: Motivating the team through inspiration, not authority.
6. Communicating Vision: Creating a clear direction and mission for the team.
7. Foresight: Predicting the future through experience, learning, and analyzing trends.
8. Stewardship: Being responsible for the team's actions, behaviors, and performance.
9. Commitment to Employee Growth: Focusing on the needs and development of employees.
10. Building Community: Working together with employees to build a community.

Servant leadership goes beyond mere benefits to employees; it also contributes to the overall growth and development of the company. This leadership style needs to be implemented sincerely, otherwise, it may reduce follower motivation and hinder business growth and development.