【商業智慧】5大理由讓情緒智商成為職場新趨勢 5 Reasons Why Emotional Intelligence Becomes a New Trend in the Workplace
Google一項名為「亞里斯多德計畫」的研究發現，情緒智商（EQ）是高效率團隊的關鍵因素之一。具備高情商的管理者能意識到社群連結的重要性，讓所有人都能平等發言，並在創造具心理安全感的工作環境，進而提升忠誠度和士氣。
以往的職場上，技能與經驗一直是主流。情緒智商和精神健康等議題近年才逐漸受到重視，並成為評估員工的指標之一。以下五個理由解釋為何情緒智商是未來工作的趨勢：
- 打造團隊歸屬感
擁有高情商的領導者能在團隊中建立歸屬感，同時鼓勵團隊成員個人成長，滿足這些深層的人類需求。 - 在科技普及的時代展現人性
儘管科技日益發達，情緒智商卻成為人與機器之間的區別。當人工智慧與5G普及化，人類的同情心和同理心就成為競爭的優勢。 - 工作與生活融合
現今工作與生活界限模糊，人們越來越能接受在職場中表現情感。我們不能將工作的痛苦、快樂或興奮感留在辦公室，這些情感將隨我們走向生活各處，情緒智商能幫助我們更好地處理這些情緒。 - 員工與僱主關係改變
在過去，員工與僱主只是交易關係，下班、賺錢。但現在這種關係變得更為人性化。僱主更願意關心員工的生活與情感，例如提供一些專屬福利。員工得到照顧時，會更樂於投入工作，效率也會提升。 - 新世代的需求
隨著Z世代逐漸進入職場，這個「網路世代」的需求也開始改變。他們希望在職場上多得到主管的關心，對於職場的情緒智商需求也相對增加。
未來的職場，需要情緒智商的領導者，他們能夠將同理心與科技結合，創造有溫度的工作環境，使得工作與生活能更加和諧融合，滿足新世代的需求。情緒智商無疑是未來職場的趨勢。
Project Aristotle by Google found that Emotional Intelligence (EQ) is one of the key factors for highly efficient teams. Managers with high emotional intelligence are aware of the importance of social connections, enabling everyone to have an equal voice and creating a psychologically safe work environment, thereby enhancing loyalty and morale.
In the past, skills and experience have always been the mainstream focus in the workplace. However, issues like Emotional Intelligence and mental health have gradually gained attention in recent years and have become one of the indicators for evaluating employees. The following five reasons explain why Emotional Intelligence is the future trend of work:
1. Fostering a sense of belonging in teams:
Leaders with high Emotional Intelligence can establish a sense of belonging within their teams while encouraging individual growth among team members, satisfying these profound human needs.
2. Displaying more humanity in the era of technology:
Despite the ever-advancing technology, Emotional Intelligence sets humans apart from machines. As artificial intelligence and 5G become widespread, human empathy and compassion become competitive advantages.
3. Integrating work and life:
In today's world, the boundaries between work and life are blurred, and people are increasingly accepting of expressing emotions in the workplace. We can no longer leave the pain, joy, or excitement of work at the office; these emotions follow us into all aspects of life, and Emotional Intelligence helps us better handle them.
4. Evolution of employee-employer relationships:
In the past, the relationship between employees and employers was merely transactional: work, earn money, and go home. But now, this relationship has become more humanized. Employers are more willing to care about employees' lives and emotions, for example, by providing exclusive benefits. When employees feel cared for, they become more willing to invest in their work, leading to increased efficiency.
5. Demands of the new generation:
As Generation Z gradually enters the workforce, the needs of this "internet generation" are also changing. They expect more care and concern from their superiors in the workplace, leading to a relative increase in the demand for Emotional Intelligence in the workplace.
The future workplace requires leaders with Emotional Intelligence who can combine empathy with technology, creating a warm work environment that harmoniously integrates work and life, and meets the demands of the new generation. Undoubtedly, Emotional Intelligence is the future trend of the workplace.