【職場智慧】新主管接手老團隊：5個「不」讓你提升士氣 New Manager Takes Over an Established Team: 5 "Don'ts" to Boost Morale

當新主管接手一支有經驗的團隊，除了對既有業務的掌握之外，如何快速建立信任並提升士氣更是一大挑戰。以下五個「不」或許能為新主管指點迷津：

1. 不批評
   過去的策略和商業模式有其時代背景和挑戰，即便現在看來有待改善，也應謹慎評論，避免冒犯並傷及老團隊的士氣。老團隊熟悉公司運作並能快速創造成績，善用他們的能力並讓他們感到被尊重與肯定是十分重要的。
2. 不生氣
   當領導者在溝通過程中能保持冷靜，適時地提供反饋和建議，不僅能有效地增進團隊溝通，也能促使團隊成員更願意提出意見。相反地，領導者的易怒將導致團隊變得保守，並可能使士氣下滑。
3. 不要全面盤點
   剛接手老團隊時，優先考慮的應該是進行小型但有潛力的創新專案，以建立信任並提升團隊士氣。全面盤點固然重要，但可能導致資源耗損且不一定能立即見效。
4. 不要太謙虛
   正視並稱讚團隊所取得的成果，即便是在初期的小勝利，也能提振士氣並激勵團隊繼續前進。過於謙虛的領導者可能會讓團隊成員感到不被看見或不夠好，這有可能打擊他們的士氣。
5. 不要誇大其詞
   設定現實且可達成的目標，避免不必要的壓力與摩擦。雖然雄心壯志是領導者的重要特質，但過度的承諾可能會對團隊造成壓力，影響工作節奏與效率。

接手老團隊時，始終維護與增強團隊的士氣。接手老團隊雖然充滿挑戰，但也是一次豐富的學習經驗。

When a new manager takes over an experienced team, besides mastering the existing business, establishing trust quickly and boosting morale becomes a major challenge. The following five "don'ts" might provide some guidance:

1. Don't criticize:
   The past strategies and business models have their historical context and challenges. Even if they appear to need improvement now, it's important to be cautious with criticism to avoid offending and demoralising the old team. They are familiar with the company's operations and can quickly achieve results. Utilising their abilities and making them feel respected and acknowledged is crucial.
2. Don't get angry:
   When leaders maintain composure during the communication process and provide feedback and suggestions in a timely manner, it not only enhances team communication but also encourages team members to voice their opinions. On the other hand, a leader's anger can make the team become conservative and may lower morale.
3. Don't do a comprehensive inventory:
   When just taking over an established team, the priority should be to focus on small but potentially innovative projects to build trust and boost team morale. While a comprehensive inventory is important, it can consume resources and may not yield immediate results.
4. Don't be too modest:
   Acknowledge and praise the team's accomplishments, even the small victories in the initial stages. This boosts morale and motivates the team to keep moving forward. Being overly modest as a leader might make team members feel unnoticed or not good enough, which can affect their morale.
5. Don't exaggerate:
   Set realistic and achievable goals to avoid unnecessary pressure and friction. While ambition is an important trait for a leader, excessive commitments can create stress for the team and impact their workflow and efficiency.

When taking over an established team, always maintain and enhance team morale. Taking over an existing team may be challenging but also offers a rich learning experience.