【職場智慧】行政總裁最渴望的員工特質是信任感 The Most Desired Employee Trait by CEOs is Trust
When we discuss the traits of the best employees in the workplace, we often think of intelligence or confidence. However, according to Harvard Business School Professor Ranjay Gulati, what truly makes an employee stand out is trust. In the eyes of many CEOs, trust is not just a value but a key to organizational success. Gulati emphasizes that trust is the foundation of building and maintaining professional relationships.
In the workplace, there are two types of trust: one is character-based trust, believing that the other person will fulfill their promises; the other is competency-based trust, believing that the other person has the skills to complete tasks. Gulati points out that although many employees focus on showcasing their abilities, they often overlook character-based trust, which is equally important for career development.
The importance of trust in the workplace is self-evident. It not only helps in building teamwork and communication but also forms the basis of strong professional relationships. Trustworthy employees can have a greater impact within an organization because they know how to effectively connect with people in a complex organizational environment and share resources.
Building trust is not an overnight process; it requires time and consistent effort. So, how can you build trust with colleagues and superiors? Here are a few key points from Gulati:
- Reliability: Consistently fulfill commitments and responsibilities. When people know they can rely on you, they will naturally trust you more.
- Transparency: Engage in open and honest communication with colleagues and superiors, avoiding concealment and misinterpretation.
- Empathy: Show understanding and care for colleagues' emotions, such as responding appropriately when they are happy or troubled.
- Public Acknowledgement: Publicly praise colleagues' achievements, which helps in building their trust in you.
- Admitting Mistakes: If you make a mistake, bravely confess to your superiors and discuss improvement plans.
Trust is not only based on how people feel about you but more importantly, how you make them feel valued, heard, and respected. Cultivating this sense of trust in the workplace not only enhances individual influence but also promotes team collaboration and overall performance improvement.