【職場秘笈】調查：逾6成受訪者指「被動攻擊性的溝通方式」影響工作表現 Survey: Over 60% of respondents say passive-aggressive communication affects work performance
你曾否收過來自同事稍帶挑釁的電郵？或讓你疑惑對方到底想表達什麼？由於書面文字缺乏語境與語調，讀者很容易將其解讀為具攻擊性的。
根據教育平台Preply的調查，83%受訪美國人在工作中收到過帶具被動攻擊性的電郵，其中42%甚至來自上司。最常見的被動攻擊性語句是 "Per my last email"。這句話暗示的訊息好像是：「我已經寄了一封關於此事的郵件！你沒看到嗎？」以下是其他被認為最具挑釁的短語：
- "Correct me if I’m wrong"
- "As previously mentioned"
- "Just a gentle reminder"
- "Thanks in advance"
近年來這種被動攻擊性的電郵有增無減，50%受訪者表示指收到的被動攻擊性電郵越來越多，這問題的嚴重性不容忽視。調查發現，近四分之一受訪者因同事的被動攻擊性而辭職；66%受訪者表示這種溝通方式增加了他們的焦慮感，影響工作表現。
為避免這種情況，我們需要意識到自己的溝通方式。冷靜下來、重新檢視和修正你的回，避免在電郵中使用被動攻擊的語言。直接和誠懇的溝通是建立職場和諧的關鍵。如果可能的話，親自或通過電話與同事溝通，可以更有效地避免誤解。
Have you ever received an email from a colleague that seemed somewhat provocative? Or left you wondering what they really meant to convey? Due to the lack of context and tone in written text, it's easy for readers to interpret it as being aggressive.
According to a survey by the education platform Preply, 83% of surveyed Americans have received emails with passive-aggressive undertones at work, with 42% even coming from their superiors. The most common passive-aggressive phrase is "Per my last email," which seems to imply, "I've already sent an email about this matter! Didn't you see it?" Here are some other phrases considered most provocative:
- "Correct me if I’m wrong"
- "As previously mentioned"
- "Just a gentle reminder"
- "Thanks in advance"
In recent years, the prevalence of passive-aggressive emails has been on the rise, with 50% of respondents indicating that they have received an increasing number of passive-aggressive emails The seriousness of this issue cannot be ignored. The survey found that nearly one-fourth of respondents resigned due to passive-aggressive behavior from colleagues, while 66% of respondents stated that this mode of communication increased their anxiety and negatively affected their work performance.
To avoid such situations, we need to be aware of our own communication styles. Take a moment to calm down, review, and amend your responses to avoid using passive-aggressive language in emails. Direct and honest communication is key to building workplace harmony. If possible, communicate with colleagues in person or over the phone to more effectively avoid misunderstandings.