【領導秘訣】良好領導者須具備4項「心」特質 The 4 heart qualities that good leaders should possess
在商業世界中，領導者扮演著舉足輕重的角色。以往我們可能更關注領導者的智慧和執行力，但如今一種全新的領導風格正嶄露頭角，它就是「人本領導」。「人本領導」是指將人與人之間的關係和人性的價值為核心，相信這種領導方式將會是未來趨勢。
波士頓諮詢公司（Boston Consulting Group）研究發現，成功的領導者不再是單純執行者，而是具備促發型領導（generative leadership）特質的卓越領袖。這種領導者懂得如何授權他人，給予團隊更大的權力，同時也能激勵團隊工作。在這種領導下，他們都能展示「頭、手、心」的特質。
「頭」代表著領導者需要有遠見並能夠做出果斷的決策；「手」則要具備靈活執行力和創新能力；而「心」則是懂得激勵和賦予員工權力，建立一個充滿正能量的工作環境。只有這三者平衡協作，才能培養出卓越的領導者。
研究顯示，關注這三個領域的企業，其成功機會幾乎三倍於沒關注的企業。許多企業在平常時期只注重領導者的智慧（頭）和執行力（手），而忽視了最關鍵的一環 ─ 人性（心）。調查發現，受訪者認為良好的領導者須具備4項心特質：
- 考慮他人（37%）
- 同理心（33%）
- 傾聽技巧（31%）
- 團隊發展（29%）
這些特質遠比智慧和執行力更為重要，如今社會逐漸重視人本領導，尤其是在疫情後，這種領導方式顯得更重要。作為領導者，需要學會考慮他人的需要，展現同理心，聆聽團隊的聲音，並致力於團隊的發展。
無論是頭腦、能力還是人性，領導者需要發展出全面的特質，才能擁有引領未來的領導力。而致力於打造一個以人為本的領導團隊，企業才能實現卓越的業績與成功。
In today's thriving business environment, leaders play a crucial role. In the past, we may have focused primarily on a leader's intelligence and execution skills. However, a new leadership style has emerged: human-centred leadership. This approach places the relationships between people and the value of human qualities at its core, making it the future trend of leadership.
According to research by BCG (Boston Consulting Group), successful leaders are no longer just executors but exceptional leaders with generative leadership qualities. These leaders know how to empower others, granting their teams greater authority while also inspiring their team's motivation. They embody the qualities of "head, hands, and heart."
The head represents a leader's ability to envision and make decisive decisions. The hands refer to their agility in execution and innovation. The heart signifies their capacity to inspire and empower employees, creating a positive work environment. It is through the balanced collaboration of these three aspects that exceptional leaders are cultivated.
The research reveals that companies focusing on these three areas have nearly triple the chances of achieving sustained breakthrough success compared to those that neglect them. Unfortunately, many companies primarily emphasise a leader's intelligence (head) and execution skills (hands) while neglecting the crucial element: humanity (heart). Surveys indicate that participants consider the following four heart qualities as vital for good leaders:
- Consideration (37%)
- Empathy (33%)
- Listening skills (31%)
- Team development (29%)
These qualities are deemed more important than intelligence and execution skills. Today, our society increasingly values human-centred leadership, especially in the post-pandemic era. As leaders, we must learn to consider the needs of others, demonstrate empathy, listen to our team's voices, and commit to their development.
Whether it's intelligence, skills, or humanity, leaders need to cultivate comprehensive qualities to truly guide the future of leadership. It is through the commitment to building a people-centred leadership team that we can achieve outstanding performance and success.