【行業數據】調查：全球打工仔敬業度逾兩成，香港打工仔敬業度僅 6% Survey suggests global employees' engagement rate exceeds 20%, while Hong Kong employees' engagement rate is only 6%

美國諮詢公司蓋洛普最新《全球職場環境調查》顯示，2022年全球打工仔的敬業度達到23%，創2009年以來的新高。雖然曾在疫情期間看到一度下滑的情況，但隨著疫情接近尾聲，敬業度開始穩健上升至21%和23%，員工對工作的熱情和參與度明顯提升。不同地區的敬業度差異明顯，例如香港的員工敬業度只有6%，遠低於全球平均水平。

數據顯示，非洲的馬利和塞內加爾位居全球排名的前兩位，其「員工敬業度」分別高達47%和41%。然而東亞地區，包括中國、南韓、台灣、香港和日本的「員工敬業度」分別只有18%、12%、11%、6%和5%。排除了樣本數量較少和缺乏數據的國家後，日本和意大利的員工敬業度維持在持續四年的5%，一直處於世界最低水平。

根據蓋洛普定義，「員工敬業度」可被分為三個類別：

• 「敬業」：員工積極參與並熱衷於他們的工作，對公司忠誠；
• 「不敬業」：員工僅僅完成他們的工作，缺乏熱情；
• 「積極不敬業」：員工對工作不滿並可能表現出對公司的不忠誠。

報告指出，員工敬業度是衡量工作價值的主要指標，敬業的員工會擁有較高的幸福感、較好的留職率、較低的缺勤率和較高的生產率。因此，企業必須密切關注員工的敬業度，並致力於創建一個激發員工熱情和參與度的工作環境。雖然員工更投入工作，但同時壓力也更大。根壓力可能會引起身心健康問題並降低生產力，因此組織必須同時關注員工的敬業度和健康狀況。

為了提高員工的敬業度並保持高效的工作環境，企業需要從多個層面上努力，包括改進工作條件，提供支援和資源，以及創建一個積極的工作環境。

According to Gallup's latest "Global Workplace Environment Survey," the employee engagement rate worldwide reached 23% in 2022, marking a new high since 2009. Although there was a temporary decline during the pandemic, as the situation approaches its end, employee engagement has steadily risen to 21% and 23%, indicating a noticeable increase in enthusiasm and involvement in work. There are significant variations in engagement levels across different regions, with Hong Kong having an engagement rate of only 6%, well below the global average.

The data shows that Mali and Senegal in Africa are ranked first and second globally in terms of "employee engagement," with rates as high as 47% and 41% respectively. However, in East Asia, including China, South Korea, Taiwan, Hong Kong, and Japan, the "employee engagement" rates are significantly lower, at 18%, 12%, 11%, 6%, and 5% respectively. Excluding countries with low sample sizes or lacking data, Japan and Italy have consistently maintained the lowest employee engagement rates at 5% for the past four years, placing them at the bottom worldwide.

Gallup categorises employee engagement into three categories:

• "Engaged": Employees actively participate and are enthusiastic about their work, showing loyalty to the company
• "Not Engaged": Employees merely fulfil their job responsibilities without much passion
• "Actively Disengaged": Employees are dissatisfied with their work and may exhibit disloyalty towards the company

The report highlights that employee engagement is a key indicator of work value, as engaged employees experience higher levels of happiness, better retention rates, lower absenteeism, and increased productivity. Therefore, organisations must closely monitor employee engagement and strive to create a work environment that inspires passion and involvement. While employees are becoming more committed to their work, they are also experiencing increased stress. Stress can cause mental and physical health issues and reduce productivity, underscoring the importance for organisations to address both employee engagement and well-being.

To enhance employee engagement and maintain an efficient work environment, businesses need to make efforts on multiple fronts, including improving working conditions, providing support and resources, and creating a positive work environment.