【職場智慧】行政總裁最渴望的員工特質是信任感 The Most Desired Employee Trait by CEOs is Trust
當我們探討職場中最優秀員工的特質時，我們通常會想到聰明或自信。但根據哈佛商學院教授Ranjay Gulati的研究，真正使員工脫穎而出的是信任感。在許多行政總裁眼中，信任不僅是一種價值觀，更是組織成功的關鍵。Gulati強調，建立和維護專業關係的基礎，正是這種信任感。
在職場中，存在兩種類型的信任：一是基於品格的信任，即相信對方會履行承諾；二是基於能力的信任，即相信對方具備完成任務的技能。Gulati指出，雖然許多員工專注於展示自己的能力，但他們往往忽略了品格上的信任，這兩者對職業發展同等重要。
信任感在職場的重要性不言而喻，它不僅有助於建立團隊合作和溝通，也是建立強大專業關係的基礎。值得信賴的員工能夠在組織中產生更大的影響力，因為他們懂得如何在複雜的組織環境中有效地連接人脈，共享資源。
建立信任並非一蹴而就，這需要時間和努力。那麼該如何在同事和上司間建立信任呢？以下是Gulati指出的幾個要點：
- 可靠性：始終如一地履行承諾和責任。當人們知道他們可以依靠你時，他們自然會對你有更深的信任。
- 透明度：與同事和上司進行開放、坦率的溝通，避免隱瞞和曲解。
- 同理心：展現對同事情感的理解和關心，比如在他們高興或困擾時給予適當的回應。
- 公開認可：公開讚揚同事的成就，這有助於建立他們對你的信任感。
- 承認錯誤：如果犯了錯，勇敢地向上司坦白，並討論改進方案。
信任不僅是基於他人對你的感覺，更重要的是你如何讓他們感受到自己被重視、被聽見和受尊重。在職場中培養這種信任感，不僅能夠提升個人的影響力，還能夠促進團隊協作和整體績效的提升。
When we discuss the traits of the best employees in the workplace, we often think of intelligence or confidence. However, according to Harvard Business School Professor Ranjay Gulati, what truly makes an employee stand out is trust. In the eyes of many CEOs, trust is not just a value but a key to organizational success. Gulati emphasizes that trust is the foundation of building and maintaining professional relationships.
In the workplace, there are two types of trust: one is character-based trust, believing that the other person will fulfill their promises; the other is competency-based trust, believing that the other person has the skills to complete tasks. Gulati points out that although many employees focus on showcasing their abilities, they often overlook character-based trust, which is equally important for career development.
The importance of trust in the workplace is self-evident. It not only helps in building teamwork and communication but also forms the basis of strong professional relationships. Trustworthy employees can have a greater impact within an organization because they know how to effectively connect with people in a complex organizational environment and share resources.
Building trust is not an overnight process; it requires time and consistent effort. So, how can you build trust with colleagues and superiors? Here are a few key points from Gulati:
- Reliability: Consistently fulfill commitments and responsibilities. When people know they can rely on you, they will naturally trust you more.
- Transparency: Engage in open and honest communication with colleagues and superiors, avoiding concealment and misinterpretation.
- Empathy: Show understanding and care for colleagues' emotions, such as responding appropriately when they are happy or troubled.
- Public Acknowledgement: Publicly praise colleagues' achievements, which helps in building their trust in you.
- Admitting Mistakes: If you make a mistake, bravely confess to your superiors and discuss improvement plans.
Trust is not only based on how people feel about you but more importantly, how you make them feel valued, heard, and respected. Cultivating this sense of trust in the workplace not only enhances individual influence but also promotes team collaboration and overall performance improvement.