【商業智慧】FedEx創辦人Fred Smith：一位經理並不是一個能比他的團隊做得更好的人，而是能讓他的團隊比他做得更好的人 Fred Smith, the founder of FedEx: A manager is not a person who can do the work better than his team; he is a person who can get his team to do the work better than he can
Fred Smith, the founder of FedEx, once said, "A manager is not a person who can do the work better than his team; he is a person who can get his team to do the work better than he can." He has put this philosophy into practice throughout his leadership journey.
Smith always saw FedEx as an information business. He believed that the origin, current location, destination, estimated time of arrival, price, and shipping cost of a package are as crucial as its timely delivery. His unique insights have enabled FedEx to stand out in the highly competitive courier industry.
Smith emphasized that every employee should feel that they could share in the company's success. FedEx managers are meticulously trained to ensure respect for all employees, whose performance is closely monitored. Every year, both bosses and employees evaluate the managers to ensure good relations among all levels of the company.
Smith believed that fair treatment nurtures company loyalty, which will always reward the enterprise. A good manager doesn't need to outdo the team, but to lead the team to exceed together. Let us remember and learn from this far-sighted leadership philosophy, putting people first for mutual wins.