【職場溝通】3大方法避免職場溝通中踩地雷 3 Key Methods to Avoid Communication Pitfalls in the Workplace
要與管理層和團隊成員成功合作，清晰的溝通是必不可少的。但對於新入行的人來說，這往往是最難掌握的技能。因為我們往往認為其他人和我們有相同的看法和經歷。
要突破這種偏見，我們可以參考系統心理學家 David Kantor 提出的一個名為 Structural Dynamics 的理論，這可以幫助我們了解面對面溝通如何有效，並看到影響我們人際和團體對話的模式和行為。
若想在工作中避免那些惱人的表面級溝通誤解，並與所有人更有效地合作，你可以嘗試以下三個方法：
- 專注「如何說」而非「說什麼」：當發現對話變得有些不順暢時，不妨退一步觀察一下彼此的交流方式，而不是聚焦在談話內容。
- 勇於分享你的觀察：當你感覺到對話中有某些不尋常的氛圍時，大膽地提出來。這將鼓勵其他參與者表達他們的感受。但語氣一定要中立，不然可能會引起誤會。
- 保持好奇心：在交流中，多問問題，想要了解對方的看法和感受。主動地提問，了解其他人的立場和想法。
- 溝通其實是一門藝術，學會「讀懂」對話中的真正含義是一種溝通超能力。實踐以三個技巧，才能有效地與同事合作。
Clear communication is essential for successful collaboration with management and team members. However, for those new to the field, it is often the most challenging skill to master. This is because we tend to assume that others share the same perspectives and experiences as us.
To overcome this bias, we can refer to a theory called "Structural Dynamics" proposed by systemic psychologist David Kantor. This theory can help us understand how face-to-face communication works effectively and recognize patterns and behaviors that impact our interpersonal and group dialogues.
If you want to avoid frustrating surface-level communication misunderstandings at work and collaborate more effectively with everyone, you can try the following three methods:
1. Focus on "how to say" rather than "what to say": When you notice a conversation becoming a bit awkward, take a step back to observe each other's communication styles instead of just focusing on the content of the conversation.
2. Courageously share your observations: When you sense an unusual atmosphere during a conversation, boldly bring it up. This will encourage other participants to express their feelings. However, maintain a neutral tone to avoid misunderstandings.
3. Stay curious: During communication, ask more questions to understand the other person's perspectives and feelings. Proactively inquire to grasp others' positions and thoughts.
Communication is truly an art, and learning to "read" the true meaning within a dialogue is a communication superpower. Practice these three techniques to collaborate effectively with colleagues.