【領導智慧】調查：僅2成受訪員工表示他們非常信任自己組織的領導層 Survey: Only 20% of Employees Say They Have High Trust in Their Organization's Leadership

在今日快速變化且愈加偏向遠程工作的商業環境裡，僅僅擁有「經理」或「主管」的頭銜並不代表擁有真正的領導力。領導與管理之間的界線細微卻關鍵，它們雖是不同的概念，但一位卓越的管理者必須融合關鍵的領導素質，方能於業務與團隊建設中取得顯著成就。

根據2023年的蓋洛普調查，僅有21%受訪員工表示他們非常信任自己組織的領導層，這項正數據逐年下降，反映了管理層與領導力之間的落差。管理者扮演著關鍵角色，他們需要激發團隊的信任。缺乏領導技能的管理者會導致員工參與度降低，進一步導致人才流失。

一位優秀的管理者不僅要能高效完成任務，更要能引領團隊達成更宏大的目標。領導者需要培養的三項關鍵技能包括：

1. 理解並傳達大局視野：領導者應該超越日常的任務管理，深入理解並向團隊傳達組織的整體方向和願景，這不僅有助於確定工作目標，還能顯著提升團隊的積極性。
2. 積極聆聽：優秀的溝通技巧不僅體現在表達上，更重要的是在於聆聽。真正的領導力來自於能夠聆聽團隊的需要和想法，從而提供他們真正需要的支持，而非管理者認為他們需要的。
3. 有效溝通：建立信任的有效溝通可以為團隊提供清晰的方向和期望。這不僅涉及任務的分配，更關鍵的是將團隊成員的個人目標與公司的整體需求相結合。

要同時成為一位優秀的管理者和領導者，需要不斷學習如何從更宏觀的視角來理解和引導團隊，保持開放的心態，積極聆聽並有效地溝通，從而建立一支強大且效率高的團隊。這不僅是達成業務目標的關鍵，更是激發團隊潛能、共同邁向偉大成就的過程。成為一名領導者，不僅意味著你擁有了一個職稱，更代表著你對成長和負責任的承諾。

In today's rapidly changing and increasingly remote work-oriented business environment, merely having the title of "manager" or "supervisor" does not equate to true leadership. The line between leadership and management is subtle yet crucial. Although they are different concepts, an exceptional manager must integrate key leadership qualities to achieve significant accomplishments in business and team building.

According to a 2023 Gallup survey, only 21% of employees say they have a high level of trust in their organization's leadership, a figure that has been declining year over year. This decline reflects the gap between management and leadership. Managers play a key role as they need to inspire trust in their teams. A lack of leadership skills in managers can lead to reduced employee engagement, further leading to talent loss.

An excellent manager not only needs to complete tasks efficiently but also lead the team towards achieving broader goals. Three key skills that leaders need to develop include:

1. Understanding and communicating the bigger picture: Leaders should go beyond daily task management to deeply understand and communicate the organization's overall direction and vision. This helps not only in setting work goals but also significantly boosts team morale.
2. Active listening: Excellent communication skills are not just about speaking but more importantly, listening. True leadership comes from being able to listen to the needs and ideas of the team, thereby providing the support they truly need, rather than what the manager thinks they need.
3. Effective communication: Building trust through effective communication can provide clear direction and expectations for the team. This involves not just task delegation but more importantly, aligning team members' personal goals with the overall needs of the company.

To be both an excellent manager and a leader requires continuous learning on how to understand and guide the team from a broader perspective, maintaining an open mind, actively listening, and communicating effectively to build a strong and efficient team. This is not only key to achieving business objectives but also a process of inspiring team potential and moving towards great achievements together. Being a leader means not just having a title but also represents a commitment to growth and responsibility.