【領導智慧】調查：僅2成受訪員工表示他們非常信任自己組織的領導層 Survey: Only 20% of Employees Say They Have High Trust in Their Organization's Leadership
In today's rapidly changing and increasingly remote work-oriented business environment, merely having the title of "manager" or "supervisor" does not equate to true leadership. The line between leadership and management is subtle yet crucial. Although they are different concepts, an exceptional manager must integrate key leadership qualities to achieve significant accomplishments in business and team building.
According to a 2023 Gallup survey, only 21% of employees say they have a high level of trust in their organization's leadership, a figure that has been declining year over year. This decline reflects the gap between management and leadership. Managers play a key role as they need to inspire trust in their teams. A lack of leadership skills in managers can lead to reduced employee engagement, further leading to talent loss.
An excellent manager not only needs to complete tasks efficiently but also lead the team towards achieving broader goals. Three key skills that leaders need to develop include:
- Understanding and communicating the bigger picture: Leaders should go beyond daily task management to deeply understand and communicate the organization's overall direction and vision. This helps not only in setting work goals but also significantly boosts team morale.
- Active listening: Excellent communication skills are not just about speaking but more importantly, listening. True leadership comes from being able to listen to the needs and ideas of the team, thereby providing the support they truly need, rather than what the manager thinks they need.
- Effective communication: Building trust through effective communication can provide clear direction and expectations for the team. This involves not just task delegation but more importantly, aligning team members' personal goals with the overall needs of the company.
To be both an excellent manager and a leader requires continuous learning on how to understand and guide the team from a broader perspective, maintaining an open mind, actively listening, and communicating effectively to build a strong and efficient team. This is not only key to achieving business objectives but also a process of inspiring team potential and moving towards great achievements together. Being a leader means not just having a title but also represents a commitment to growth and responsibility.