【商業智慧】Airbnb的裁員之道：三個值得借鑑的領導智慧 The Airbnb Way of Downsizing: Three Leadership Lessons Worth Learning
疫情期間全球經濟面臨壓力，很多公司不得不裁員以降低成本。然而，Airbnb行政總裁Brian Chesky的處理方式卻讓人留下深刻的印象。以下三點正是他在裁員過程中值得所有領導者借鑑：
- 真誠溝通
Chesky站在員工的角度考慮問題，他並沒有像其他公司那樣迅速無情地進行裁員，而是選擇了一種誠懇而富有人性的方式。他寫了一封詳細說明裁員過程的信件，讓員工明白即將發生的情況。此外，他還讓每一位將要離職的員工都能與公司的高級領導進行一對一的對話，展現出真誠的關懷。 - 清晰的裁員流程
Chesky並未隱瞞公司未來可能的困境。相反，他選擇解釋公司在努力恢復過程中，將必須採用更專注的業務模式。他也讓員工明白，他們被裁並非因為他們自己的錯誤，而是因為業務模式的改變。 - 關懷離職員工
Airbnb為離職員工提供了公平的遣散金和一年的健康保險。他們還建立了一個公開的網站，讓被裁的員工可以發布他們的簡歷，並且協助他們找工作。這些舉措都顯示了 Chesky對員工的關懷。
Chesky的真誠溝通、清晰的裁員流程以及對離職員工的關懷，都使他成為了一位值得其他企業領導者學習的模範。在困境中，這種人性化的領導方式不僅能夠贏得員工的尊重，也能提升企業的形象。
Under the global economic pressure of the pandemic, many companies had no choice but to downsize in order to reduce costs. However, the approach of Airbnb's CEO Brian Chesky left a profound impression. The following three points highlight his excellent handling of the layoff process, which all leaders should learn from:
- Genuine Communication
Chesky thought from the perspective of his employees. Instead of rushing through the layoffs like other companies, he chose a sincere and humane method. He wrote a letter detailing the layoff process, informing the employees about the imminent situation. Moreover, he ensured that each employee about to leave could have a one-on-one conversation with a senior leader in the company, showing true care. - Clear Downsizing Process
Chesky didn't hide potential future difficulties of the company, nor did he pretend to know how the travel industry would change after the pandemic. Instead, he chose to explain that the company would need to adopt a more focused business model in its recovery process. He made it clear to the employees that they were not laid off due to their own mistakes, but due to the change in business model. - Care for Departing Employees
Airbnb provided a fair severance package and one year's health insurance for laid-off employees. They also set up a public website where laid-off employees could post their resumes and helped them find jobs. All these actions demonstrated Chesky's deep concern for his employees.
Chesky's genuine communication, clear downsizing process, and care for departing employees have made him an example worth learning from for other corporate leaders. In difficult times, such a humane approach to leadership not only wins the respect of employees but also enhances the image of the company.