【商業智慧】Airbnb的裁員之道：三個值得借鑑的領導智慧 The Airbnb Way of Downsizing: Three Leadership Lessons Worth Learning
Under the global economic pressure of the pandemic, many companies had no choice but to downsize in order to reduce costs. However, the approach of Airbnb's CEO Brian Chesky left a profound impression. The following three points highlight his excellent handling of the layoff process, which all leaders should learn from:
- Genuine Communication
Chesky thought from the perspective of his employees. Instead of rushing through the layoffs like other companies, he chose a sincere and humane method. He wrote a letter detailing the layoff process, informing the employees about the imminent situation. Moreover, he ensured that each employee about to leave could have a one-on-one conversation with a senior leader in the company, showing true care.
- Clear Downsizing Process
Chesky didn't hide potential future difficulties of the company, nor did he pretend to know how the travel industry would change after the pandemic. Instead, he chose to explain that the company would need to adopt a more focused business model in its recovery process. He made it clear to the employees that they were not laid off due to their own mistakes, but due to the change in business model.
- Care for Departing Employees
Airbnb provided a fair severance package and one year's health insurance for laid-off employees. They also set up a public website where laid-off employees could post their resumes and helped them find jobs. All these actions demonstrated Chesky's deep concern for his employees.
Chesky's genuine communication, clear downsizing process, and care for departing employees have made him an example worth learning from for other corporate leaders. In difficult times, such a humane approach to leadership not only wins the respect of employees but also enhances the image of the company.