【新興職業】LinkedIn 25個成長最快的職位，員工體驗經理排名第五 Employee-experience manager ranks fifth among LinkedIn's top 25 fastest-growing jobs

在疫情影響及遙距工作環境下，職業倦怠和低士氣等人力資源挑戰嚴重影響公司的運作。根據蓋洛普（Gallup）去年6月的調查顯示，1.5萬受訪者中約有一半人認為自己有「職業倦怠」，無法投入於工作中。這個狀況催生了「員工體驗經理」這個新興職業。此職業十年前幾乎不存在，但在LinkedIn最新的25個成長最快的職位中卻排名第五。

員工體驗經理從招聘、入職、培訓、工作安排和離職等各方面照顧員工的體驗，包括公司的工作空間、文化、技術和福利等各方面。他們主要目標是提高員工生產力、忠誠度和留任率。除了基本協助招聘、僱用和績效考核等人力資源相關工作外，員工體驗經理還需要仔細地追蹤和分析員工的日常工作流程，打造最適合他們的辦工環境。

以下是幾個員工體驗經理的重點工作內容：

1. 協助培養良好的僱傭關係
   員工體驗經理是基層員工和高層之間的橋梁，可以協助雙方解決問題，加強彼此間的溝通和理解。員工體驗經理也會善用生日、紀念日等特殊日子，促進僱主與僱員的關係，營造歸屬感。
2. 營造良好的「回饋」環境
   根據軟體公司OfficeVibe的調查顯示，四分之一員工會因為沒有得到上司回饋而失去工作動力，逾6成的員工希望公司有「意見回饋系統」。事實上，促進公司的「回饋文化」非常重要，這能讓員工時常檢視自己的優缺點，幫助員工長遠進步，亦有助主管瞭解員工的工作動態。
3. 賦權員工
   員工需要有機會發展自己，學習並獲得新技能，從而取得個人和職業上的成功。管理者要建立互相信任、尊重、目標明確的工作環境，並提供必要資源，讓員工感到被重視，繼而產生歸屬感。
4. 精簡工作描述
   企業要確保員工的目標和期望，與公司的長期願景一致。員工體驗經理在招聘、入職階段應盡量講解企業文化，明確地向求職者說明職責和期望，以便在早期就打造良好的「僱主品牌」。

美國遊戲開發公司Gearbox Software員工體驗經理Jack Lau表示：「我的工作是為員工創造優良的職場環境和社區，從他們尋找工作到離開公司的每一天都是如此。」他指出，關注細微之處可以帶來巨大的影響，他會花時間和員工聊天，瞭解員工的需求和問題，並提供相應的支持。員工體驗經理可以為公司提供更大的價值，幫助公司留住人才，使員工感到自己很有價值，進而為公司帶來更多的生產力。

Under the influence of the pandemic and remote working environment, challenges such as job burnout and low morale among human resources have severely impacted the operation of companies. According to a Gallup survey in June last year, about half of the 15,000 people surveyed believed they were experiencing "job burnout" and were unable to engage in their work. This situation has given rise to a new profession—employee-experience manager. This profession hardly existed ten years ago but is now ranked fifth in LinkedIn's 25 fastest-growing job titles.

Employee-experience managers take care of employees' experiences in various aspects such as recruitment, onboarding, training, work arrangements, and departure, including the company's workspace, culture, technology, and benefits. Their main goals are to improve employee productivity, loyalty, and retention rates. In addition to basic assistance in recruitment, hiring, and performance assessment, employee-experience managers also need to carefully track and analyse employees' daily working routine to create the most suitable working environment for them.

Here are some key job responsibilities of employee-experience managers:

1. Cultivate good employer-employee relationships
   Employee-experience managers serve as a bridge between the employees and managers, helping both sides to solve problems, strengthen communication, and understanding. They also utilise special occasions like birthdays and anniversaries to promote relationships between employers and employees and create a sense of belonging.
2. Create a positive feedback environment
   According to a survey by software company OfficeVibe, a quarter of employees lose motivation at work as they do not receive any feedback from their managers. Over 60% of employees hope the company has a "feedback system". Promoting a "feedback culture" is essential, allowing employees to evaluate their strengths and weaknesses regularly and helping them make long-term progress, while also assisting managers in understanding their employees' work dynamics.
3. Empower employees
   Employees need opportunities to develop themselves, learn, and acquire new skills to achieve success personally and professionally. Managers need to establish a trusting, mutually respectful, and goal-oriented work environment, providing necessary resources. Make employees feel valued and develop a sense of belonging.
4. Streamline job descriptions
   Companies must ensure the alignment of employee goals and expectations with the company's long-term vision. Employee-experience managers explain the corporate culture as much as possible during recruitment and onboarding, clearly communicating responsibilities and expectations to job seekers, building a strong "employer branding" from the outset.

Jack Lau, employee-experience manager at Gearbox Software, an American game development company said, "My job is to create a great experience and community for our people and that's from the moment they're looking for a job with us to the day they leave." He pointed out that even small attention can have significant impacts. He spends time chatting with employees, understanding their needs and issues, and providing appropriate support. Employee Experience Managers can deliver greater value to companies, helping to retain talent, making employees feel valued, and ultimately increasing productivity.